Hello, May we help you ?
FAQ - Frequently asked questions
-
Beach Club
-
Buggy rides
-
Bachelor / bachelorette parties
-
Adventure games and rallies
- What equipment do I need to bring?
Bring a swimsuit, a beach towel, sunscreen, sunglasses, and a bottle of water. If you want to walk on rocks, consider neoprene shoes.
- How many persons can you get on a paddleboard?
- How many people can get on a pedal boat?
5 people maximum (4 adults maximum)
- How many people can you kayak with?
In our two-seater kayaks, two people. You can also have a child as a third passenger.
- Can children go alone in a pedal boat?
No, children must be accompanied by at least one adult.
- Can I book an activity on site, at the last minute?
Yes, we will accommodate you depending on our availability.
- What time should I come back?
Our instructors will give you a return time to bring back your equipment. Please respect it so that others don’t have to wait for you.
- Can I leave my child unattended?
No, children are under the responsibility of their legal guardian. You cannot leave them unattended under any circumstances.
- What happens if I arrive late?
If you are late for an activity previously booked, you can do the activity for the remaining time only. You will not be eligible for a refund.
- Are there any restaurants or snacks nearby?
You have access to the snack bar and the restaurant.
- Can I leave my belongings on the beach during my activity?
You are responsible for your belongings. The Esterel Aventures team cannot be held responsible for any loss, theft or damage to belongings left unattended.
- Where can I park?
Free parking is available: the parking lot of the Bastide shopping center, is conveniently located near our Beach Club.
- Where are you located?
We are located at the hotel “Pro BTP hotel Les mas de l'Esterel”, near the garden called “Jardin de l’oratoire. If you are coming from St Raphael we are just past the Agay Soleil campsite.
- Which payment options are available?
You can book online and pay by credit card or use PayPal secure payment. You can also pay with cash, credit card, check, holiday voucher in our store.
- I want to modify my reservation
In case you need to change the date, the time or the number of participants, do not hesitate to contact our Happiness Manager by email info@esterel-aventure.com or by phone at 04 94 40 83 83 to modify your reservation. We will try our best to accommodate you depending on our availability.
- I want to cancel my reservation
No refund can be made if you cancel within 96 hours before the scheduled reservation.
- What equipment is required for the buggy ride?
You must bring your driver’s license (license B for French holders).
The driver must wear closed-toe shoes and comfortable clothes, active wear is best.
Bring sunscreen, sunglasses and a bottle of water especially if it is a hot day. In summer, wear a swimsuit for a refreshing dip. In the cooler seasons, gloves and a scarf are recommended. Do not forget your smartphones, cameras!
- Is it possible to rent a buggy?
All our buggy rides are supervised so you can enjoy the sensations of ridding a buggy on -and off-road, all in complete safety.
It is not possible to rent a buggy without supervision.
- What is the price for a single person?
The price is 138 € for a two-seater buggy or 69 € per person. If you are alone the price is 138 €.
- Is there an age limit for buggy rides?
Our buggies follow the same regulation as those for cars. Passengers must be at least 12 years old, the driver must be at least 18 years old and in possession of a driver’s license (license B for French holders).
There is no maximum age limit for buggy rides. Anyone fit to drive and unless otherwise medically indicated, can get behind the wheel of one of our buggies
.
- Can I go on a buggy ride if I am pregnant?
Unless there is a medical contraindication, you can enjoy a buggy ride. However, it is an all-terrain vehicle it is highly recommended for women whose pregnancy is difficult or advanced to contact their doctor or obstetrician to ensure that the ride does not present any risk for the mother or for the child.
- Can I go on a buggy ride if I have back, knee, or hip problems?
The buggy is an all-terrain vehicle with suspension and full-size seats. Unless there are medical contraindications, you can enjoy our buggy rides in complete safety. If in doubt, do not hesitate to seek advice from a healthcare professional.
- What happens in case of bad weather?
In case of light rain or wind, the activity is maintained. However, in the event of heavy rain or bad weather we will cancel the ride and reschedule it. If you cannot schedule another date, you will be reimbursed.
- Which payment options are available?
You can book online and pay by credit card or use PayPal secure payment. You can also pay with cash, credit card, check, or holiday voucher in our store.
- I made my reservation but its status is optional.
A minimum of 3 buggies are required to confirm the ride. Our team reserves the right to make a final confirmation based on the reservations in progress. We are committed to responding to your reservation request within 48 working hours. If you have just validated your reservation, don't worry, a response will be sent you shortly.
- Do I have to show up before the departure time?
Yes, it is important to arrive at our store 30 minutes before the scheduled departure time so that our team can brief all the participants on how to use/drive our buggies, make sure the safety rules are understood and guarantee that we keep to our schedule.
- What happens if I arrive late?
No refund can be made for a delay of more than 15 minutes. Please arrive 30 minutes before the departure time. We cannot afford to wait for latecomers. Sorry!
- I want to modify my reservation
In case you need to change the date, the time or the number of participants, do not hesitate to contact our Happiness Manager by email info@esterel-aventure.com or by phone at 04 94 40 83 83 to modify your reservation. We will try our best to accommodate you depending on our availability.
- I want to cancel my reservation
No refund can be made if you cancel within 96 hours before the scheduled reservation.
- I want to organize a birthday, family event, bachelor / bachelorette party. Which activity to choose from?
Do not hesitate to contact our Happiness Manager. She will be delighted to help you organize your event and together you will choose the most suitable solution for your group.
- I want to organize a birthday, family event, bachelor / bachelorette party but I do not know yet the exact number of participants.
Contact our Happiness Manager, and together you can agree on an approximate number of participants in order to get an estimate. The number of people can change up to 10 days before the event depending on availability.
- I want to organize a birthday, family event, bachelor / bachelorette party but the participants have very varied profiles / ages.
The good news is that, our adventure games and packages are designed to suit everyone. It is essential for our programs to bring people together for a common activity. Everyone will make their own unique contribution and that will make the adventure even more thrilling. There are no limitations other than specific medical contraindications, plus a valid driver’s license is compulsory for the driver of the buggy.
- Can I customize my birthday, family event, bachelor / bachelorette party?
Do not hesitate to include a snack break, an aperitif, or even a special surprise. Contact our Happiness Manager to tell her about your idea and to see if it is feasible. Our team will do their utmost to meet your expectations and make your event unique and unforgettable.
- Can we come dressed –up for a bachelor / bachelorette party?
Yes of course, the goal is to have fun, so let your imagination run wild. We simply ask that you bring flat, closed-toe shoes for your safety.
- Do I need to be fit to participate in adventure games?
- What equipment is needed to participate in an adventure game?
No specific equipment is necessary. However, we strongly recommend that you opt for a casual outfit, flat and closed-toe shoes. In the hot season, remember to bring a water bottle, sunscreen, sunglasses, a swimsuit and beach towel.
- What are the access conditions?
For the Adventure Rally and the Cold Case: Participants must be 7 years old minimum. Those under 18 must be supervised by a legal guardian.
For the Agay Express Rally: Participants must be 12 years old minimum or 1M40 (4ft70) to ride a mountain bike and they must be accompanied by a legal representative.
For the 36th Division Rally: Participants must be 12 years old minimum and be accompanied by a legal guardian.
- How many people maximum and minimum per team?
The teams are from 2 to 6 people depending on the type of rally chosen.
- How long is a rally?
The average duration of an Adventure Game is 3 hours depending on the team.
- Will all teams have the same mission?
Yes, but in a different order.
- Are there any risks during the missions?
No, if you follow the safety rules.
- Do all participants have to do all activities?
No, there is no need for all the participants to do all the activities in the game.
- Are participants accompanied by one of the Esterel Aventures team members?
No, participants go on their own on the adventure games. Therefore minors must be accompanied by an adult. However, they can contact our team at any time if they have any questions.
- Can children participate in an adventure game alone?
All children under the age of 14 must be accompanied by an adult. Teenagers (age 15+) who wish to go on the adventure game on their own can do so provided that their legal representative signs a parental authorization and that the teenager knows how to swim. The Esterel Aventures team cannot be held responsible in the event of an accident involving an unaccompanied child on our adventure games.
- I can't swim, can I still participate?
In this case, we suggest that you opt for the 36th division rally or the Cold Case rally which do not include any water activity or boating or kayaking. You can also participate to the other rallies by sitting out the nautical/water activities while other team members do them.
- What happens in case of bad weather?
In case of light rain or wind, the activity is maintained. However, your security is our priority, so in the event of heavy rain or bad weather your adventure game will be cancelled and rescheduled. If you cannot pick another date, you will be reimbursed.
- Which payment options are available?
You can book online and pay by credit or debit card, secure payment. You can also pay with cash, credit card, holiday voucher in our store. We can not accept american express.
- I want to modify my reservation
In case you need to change the date, the time or the number of participants, do not hesitate to contact our Happiness Manager by email info@esterel-aventure.com or by phone at 04 94 40 83 83 to modify your reservation. We will try our best to accommodate you depending on our availability.
- I want to cancel my reservation
No refund can be made if you cancel within 96 hours before the scheduled reservation.
Do you have another question ?
If you haven’t found the answer to your question, you can always contact us.
We will answer as soon as possible.